Returns & Refunds Policy
At Valora, customer satisfaction is our top priority. We strive to deliver high-quality products and a smooth shopping experience. Please read our Returns & Refunds Policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns under the following conditions:
• The product must be unused, unwashed, and in its original condition.
• All original tags, labels, and packaging must be intact.
• The return request must be raised within 3 days of receiving the product.
• Proof of purchase (order ID/invoice) is required.
Returns will not be accepted for:
• Used, washed, or damaged products.
• Products returned after the allowed return period.
• Innerwear, accessories, or items marked as “Non-Returnable” (if applicable).
• Items damaged due to customer mishandling.
2. Return Process
To initiate a return:
1. Contact our customer support team.
2. Share your Order ID and reason for return.
3. Our team will verify your request and guide you through the process.
4. Once approved, the product must be shipped back or picked up as instructed.
Please ensure the product is packed securely to avoid damage during transit.
3. Refund Policy
After receiving and inspecting the returned item:
• If approved, your refund will be processed within 5–7 business days.
• Refunds will be credited to the original payment method used at checkout.
• Processing time may vary depending on your bank or payment provider.
Refund amount will be subject to:
• Product condition on return.
• Any applicable shipping or handling charges (if mentioned).
4. Exchange Policy
We offer exchanges in case of:
• Size issues
• Manufacturing defects
• Wrong item delivered
Exchange requests must be made within 3 days of delivery. Exchanges are subject to product availability.
If the requested item is unavailable, a refund will be issued.
5. Damaged or Defective Products
If you receive a damaged or defective product:
• Inform us within 48 hours of delivery.
• Share clear photos/videos as proof.
• Our team will arrange a replacement or refund after verification.
6. Shipping Charges
• Return shipping may be borne by the customer unless the return is due to our error.
• In case of defective or incorrect products, we will cover the return shipping cost.
7. Cancellation Policy
Orders can be cancelled only before dispatch.
Once shipped, cancellation requests will not be accepted.
To cancel an order, contact us immediately after placing it.
8. Policy Changes
Valora reserves the right to modify this policy at any time without prior notice. Changes will be updated on this page.
9. Contact Us
For any questions related to returns or refunds, please contact us:
📧 Email: team@valoraaa.com
🕒 Support Hours: 10:00 AM – 6:00 PM (IST)