FAQ'S

Valora is a premium streetwear label built for people who value individuality, confidence, and elevated everyday style.

Every piece is designed with attention to quality, comfort, and identity — created to stand apart, not blend in.

Valora operates through exclusive limited drops only.

Every collection is released in restricted quantities, and once sold out, it is gone permanently.

No mass production. No restocks. No compromise on exclusivity.

Currently, Valora ships across PAN India.

Orders are typically delivered within 3–7 business days, depending on your location.

Delivery timelines may vary during launch drops and high-demand periods.

Once your order is dispatched, you will receive a tracking link via email or SMS.

Orders can only be cancelled within 12 hours of placement.

Once processing begins, cancellations are no longer possible.

No.

Valora follows a strict no-restock policy.

Once a product sells out, it will never be reproduced or restocked.

Exclusivity defines our brand.

Each drop is designed to remain rare and collectible for those who secure it.

Stay connected through our official channels for launch announcements and early updates.

Each product page includes a detailed size guide.

Please review measurements carefully before placing your order.

Valora pieces are designed with a streetwear-inspired silhouette, so checking the size chart is strongly recommended.

Yes, size exchanges are available subject to stock availability.

To qualify:

• Item must be unworn
• Item must be unwashed
• Original tags must remain attached
• Exchange request must be made within 7 days of delivery

No.

We only offer size exchanges.

Returns or refunds for incorrect size selection are not accepted.

Since all drops are limited, replacement stock may not always be available.

If your requested size is unavailable, store credit may be issued at our discretion.

Refunds are only issued if:

• You receive a damaged product due to our error
• The item arrives defective

To process any damage-related refund claim, customers must provide a clear unboxing video recorded from the moment the sealed package is opened.

The video must:

• Clearly show the sealed package before opening
• Show the full unboxing process without cuts or edits
• Clearly display the damage or defect

This ensures fairness and prevents any dispute during verification.

Without a valid continuous unboxing video, refund claims for damaged products cannot be processed.

For best results:

• Wash inside out
• Use cold water
• Use mild detergent only
• Do not bleach
• Air dry naturally
• Do not iron directly on printed areas

Proper care helps maintain quality and longevity.

We accept:

• UPI
• Debit & Credit Cards
• Net Banking
• Wallet Payments
• Cash on Delivery (where available)

Yes.

All transactions are encrypted and securely processed through trusted payment gateways.